FAQ

Sometimes it can be confusing trying to book with a facility as complex as ours - particularly if it is for a large group. The Hanmer Springs Forest Camp understands this and, as such, has developed some answers for some of the most frequent questions we receive from customers.

Answers:

Am I allowed to bring my dog/pet with me?

The Hanmer Springs Forest Camp has a strict no dog/pet policy. The only exception is any animal that is used as an aid (i.e.: seeing-eye dog) or specialty groups who have a prior arrangement with the Forest Camp staff.

As you enter Hanmer Springs to the right the Hanmer Pet Retreat can look after your pet while you stay at the camp.

Phone 03 315 7778 or 027 777 2652

Any person who bring their dog/pet onsite without prior permission from the Forest Camp staff will be asked to leave immediately with no refund.

 


Am I allowed to smoke on the property?

The Hanmer Springs Forest Camp has a no-smoking policy within the camp and any person that does smoke inside a building or anywhere within the camp grounds will be asked to leave immediately with no refund and charged a cleaning fee.  Smoking is only permitted in the designated smoking area near the front gate of the property.


What sorts of groups is the Forest Camp not suitable?
We encourage peace and tranquillity in our smoke free park. This means there is no smoking anywhere around the park even outside your room.
So if you are planning a booze up, rowdy weekend or smokers who find walking to the front gate a problem, then we suggest this isn't the spot for you.
*Types of groups we don't accept are:
  • Bucks parties
  • Hens parties
  • End of year sports teams in Hanmer Springs to party hard
*Exclusion- whole camp booking for your party, see price list for details.


Are there discounted rates?

The Hanmer Springs Forest Camp has implemented KiwiAble rates for anyone holding a Kiwiable card. Please see our price list and speak with the camp staff regarding discounted rates you can receive if you have this card.

As well, school groups that are attending the Hanmer Springs Forest Camp during school term and are from New Zealand schools do receive discounted rates.


Can I request a kitchen or the conference/rec room with my booking?

Should your school/group want exclusive use of a kitchen or conference hall you can request one of our three main kitchens with your booking. Please note minimum numbers apply for each and are allocated according to availability and size of group. Additional charges apply.


Can I stay just for the day?

Yes, we do have a day charge of $8 person for anyone wishing to be at the camp for the day. This is from 10:00 a.m. to 7:00 p.m. Please note that this needs to be pre-arranged with camp staff as it may alter booking abilities before/after your day use.

This can be a great option for day conferences, family picnic gatherings or groups that have extra people coming in just for the day.


Can my school/group hire out the entire camp?

Yes! There is a set rate for hiring out the entire camp which is a perfect option for groups who are quite large and would prefer access to all facilities (cabins, lodges, kitchens, recreation hall, etc) without the issue of other groups being onsite at the same time. Great for large family reunions, schools that need maximum facilities, conferences and wedding parties! Speak with the camp staff today about this option for your group.


Does the HSFC allow long-term bookings?

No, the Hanmer Springs Forest Camp does not allow long-term bookings as the Camp is closed to the public during school term weekday when schools are in. best to check with us on school term weekdays to see if we have availability.

To book your stay go to our Online Booking page and book direct. Please have your credit card details handy to complete your reservation.

 For further information you can email on reservations@hanmerforestcamp.co.nz or phone 03 315 7202.

For people with a Kiwiable card, please contact the camp directly to book.

For SCHOOLS, get in touch with the Forest Camp staff. Availability during school terms is blocked out of our online bookings exclusively for school's use. Ensure you have details such as:

  • Number of people

  • Type of accommodation interested in

  • Dates interested in

For GROUPS, first check our Online Booking to see if the dates you are interested in are available. The database shows forward availability for around 7-8 months in advance. If your booking is further in advance of that, please contact the camp for availability. Whole Camp bookings in summer are popular and require advanced booking. For small groups, you can book directly online booking the accommodation required. For larger groups, get in touch with the Forest Camp staff.

Upon organizing which dates are available for your school or group booking, we will need a few things to secure the booking:

Schools/Groups

  • Schools/Groups Reservation Form filled in and returned to us

  • Deposit as per details on reservation form

Once both the reservation form and the deposit are received you will receive a formal confirmation that your booking is secured. Only then is your booking finalised.


How do I pay a deposit?

 

For every booking, the Hanmer Springs Forest Camp asks for a deposit (amount dependant on whether you are a school or group, see booking information) or a credit card details to secure the booking for an individual. This is to eliminate double bookings and ensure that your booking has been secured in our system. Please contact us if you would like help with calculating how much the deposit should be.

There are a variety of ways to make a deposit for your booking which includes:

  • Direct bank transfer online (as seen under  - please put your booking name as the "Reference"

  • Cheque - please include your booking name and dates of stay

 

NOTE: If you are part of a booking that would like to come back again - any deposit can be rolled over to future bookings. This eliminates the need to have to pay another deposit in the future and allows you to secure your future booking immediately - even before you have checked-out from the first booking!


What do I have to bring with me?

Individuals

Bedding. (Mattresses and pillows with pillow protectors are provided). You can bring your own bedding or sleeping bag. Please ensure you have a pillow slip to place over our pillow protector.Bedding can be hired (Please see our price list)

All personal belongings including tea/coffee/milk or any food required for your stay. A small selection of supplies can be purchased at Reception.

 

Schools/Groups

See School/Group Information 

 

Self-Contained Units

Both Self-Contained Units are completely outfitted with all bedding,  towels & kitchenware - just bring yourself and any personal belongings including tea/coffee/milk or any food required for your stay!


What does the "NO Vacancy" sign mean?

If you arrive at the Hanmer Springs Forest Camp and there is the "No Vacancy" sign hung at the front gate, this means that there is no vacancy in the cabins or on the campgrounds. This is put up and taken down according to who has booked the camp as we may have whole camp booking by schools e.g. during school terms or groups for conferences etc.


What time is check-out?

Check-in is 2pm

School check-in time is 1pm (12.30pm if you have Activity hanmer booked so you can have your camp talk prior)

Check-out is 11am for all guests.

Early and late check-in/out is available to individuals and groups subject to availability for $4.00 per person. 


What types of groups can stay at the HSFC?

The Hanmer Springs Forest Camp deals with a wide variety of groups, anything from school camps, corporate groups and conferences, hobby groups, well behaved sports groups to family reunions. If you have an idea for a group stay at the camp, speak with the staff today on the best way to get started organising your stay!

Though the HSFC hosts a vast array of groups, we will not accept groups that are against the camp's objectives of being an educational, recreational and environmental location for people to enjoy at a low cost. 

As the HSFC also focuses on family-friendly groups and school camps, the HSFC will not take on groups of unsupervised children or young adults. Please speak with the camp staff regarding this if you have any questions/concerns to see if your group is acceptable to stay at the Hanmer Springs Forest Camp.


Why is my school/group expected to clean up after our stay?

By assisting the Hanmer Springs Forest Camp staff in cleaning up after your school/group's stay, it allows us to continue to provide accommodation at a low cost.

The camp staff will clean all bathrooms throughout your stay so there is no need to clean these facilities!

Even though we ask schools to clean rooms and kitchens/living rooms our staff go through and sanitize all surfaces after groups leave to ensure everything is left germ-free for the next group!

 Should your school/group wish to opt out of cleaning after your stay, please contact the Forest Camp staff regarding a cleaning charge that will be added to your bill.


I need help writing a finding application for our school/group Camp, who can help me?

Does your school, sports club or other not-for-profit organisation need funding for school trips, transport, accommodation, activities, sports equipment etc? 

Phone Helen at Funding Connection to get your funding sorted 04 2376161 or email helen@fundingconnection.nz